Privacy Policy

This Privacy Policy discloses the privacy practices of the Centre for Fine Woodworking Trust and explains:

• What information we collect, who we collect it from and why we collect it;

• How we use that information;

• The circumstances in the very rare occasion we may disclose that information to others; and

• Your choices in relation to your information, including how you can access and correct that information.

We may collect the following information about you:

• Information you give us:  We may collect personal information about you when you use our website contact form, register for courses and/or subscribe to our newsletters or mailing lists.   We may also collect personal information about you when you purchase our services and otherwise communicate with us.   

• Information you authorise others to give us:  When you inquire about a course with us, we may ask for your consent to collect information about you from others (for example, obtain references). In these instances, we may collect information about you from the sources that you have authorised, such as work or character references.

• Information from your use of our services:  We may record information about how you use and interact with us, for example, how often you or how many courses you have attended, how often you may have made a donation to us as a registered charity. We may also maintain records of your communications with our Trust Manager including phone calls and emails.

• Information from your use of our website:  We receive information when you interact with and use our website.  We use server logs and different Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers).  These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and which pages were viewed when visiting or registering for courses on our website.

We also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising. These advertisements may collect anonymous information about your visits to the website on which such advertisement is placed, your interaction with these ads and the services offered by us and others through the use of a cookie (such as a Google Analytics or Double Click cookie) pixel tag or other web technologies.  We, Google and other selected marketing organisations may use this anonymous information to inform, optimise and provide targeted advertisements to you.

Our website may, on occasion, also contain links to third party websites.  We have no control over the privacy policies of such third parties and we encourage you to review such policies prior to providing any information to or purchasing goods or services from such third parties.

How we use information collected

We may use the personal information collected by us for the following purposes:

• providing you with course information that you have requested;

• verifying that existing information we hold about you is accurate and complete;

• maintaining and improving our services and website and monitoring use of our website and services;

• confirming your identity, controlling unauthorised use or abuse of our services and verifying compliance with applicable laws;

• undertaking authorising and processing credit card transactions;

• assisting us in performing our obligations or enforcing our rights under any agreement we may have entered into with you;

• communicating with you to inform you about our services, letting you know about upcoming changes, improvements or new courses you may be interested in;

• to undertake any other promotional activities where you have consented to such promotional activities;

• providing you with effective customer service and otherwise helping to solve any issues or problems you may have with our services or website; and

• for the purposes identified in any specific supplemental privacy notice posted on the page or area of our website where you provided that information.

We will ask for your consent before using personal information for a purpose other than those that are set out in this Privacy Policy.

We may use anonymous or ‘non-personally identifiable’ information:

• to personalise and support your use of our website, our services, and/or the services of our customers;

• to improve our website, the student experience, our marketing systems, and our course  programme;

• to identify actions or transactions that originate through an affiliate marketing or supporter referral program;

• to deliver targeted advertisements on our website and other third party websites;

• to provide statistical reporting to our current and prospective funders; and

• for other historical, statistical or research and analysis purposes.

We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented), for other legitimate purposes (such as regulatory compliance) and as permitted or required by applicable laws.

We store and process information (both personal and non-personally identifiable information) on servers in several different countries around the world, including New Zealand, Australia, the United States and the United Kingdom.  We may, therefore, hold or process your personal information on a server located outside the country where you live.  Information held in another country may be subject to the privacy laws of that country and may permit government and other regulatory authorities to access such information in certain circumstances.

Sharing Information

Ensuring and respecting your privacy is important to us.  We do not sell, trade, rent or otherwise share your personal information with third parties unless one of the following circumstances apply:

• With your consent:  We may share personal information with third parties when we have your express consent to do so.

• With your employer:  If your employer is our customer and your interactions with us or use of our services is in the course of your employment, your employer will have access to the information you have provided to us (including records of communications, login information and other data).

• For legal purposes: We reserve the right to disclose your personal information as required by law and when we believe in good faith that disclosure is necessary to protect or enforce our rights, to protect against harm or the rights, property or safety of others or to comply with a judicial proceeding, court order, or legal process served on us.

We may share aggregated, non-personally identifiable information publicly and with our contractors, service providers and other third parties such as marketing, search and research organisations, for example, Google.

Information Security

To protect your private information as you enter it on our website, our system uses encryption, such as the Secure Socket Layer (SSL) protocol.  

How we retain your personal information

We retain personal information regarding you for as long as your account is active, to provide you with the services contracted. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests.  

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymised, and other relevant criteria.

How to contact us

We welcome your feedback about our Privacy Policy.  Please send your questions, concerns or comments regarding our Privacy Policy and your requests for access to your personal information by email to info@cfw.co.nz.